Shipping policy

Processing Time All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

No shipping fees will be charged if you choose standard shipping.

Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

  • Standard Shipping (5-10 business days): Affordable shipping for non-urgent orders
  • Express Shipping (4-6 business days): Faster delivery with tracking

Delivery times are estimates and not guaranteed. Actual delivery times may vary based on your location, customs clearance, and carrier performance.

International Shipping We ship worldwide to most countries. International orders may be subject to:

  • Customs duties and taxes: These are calculated and payable at checkout if applicable (DDP - Delivery Payable). No additional charges will be applied upon delivery.
  • Customs Clearance: May add 1-5 business days to delivery time
  • Import Restrictions: Some countries may have restrictions on certain products

Tracking Your Order Once your order ships, you will receive a confirmation email with tracking information. You can track your shipment through DHL, UPS, or the carrier specified in your shipping confirmation.

Shipping Address Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested within 24 hours of placing your order.

Lost or Damaged Shipments If your order is lost or damaged during transit, please contact us immediately at [your email]. We will work with the carrier to resolve the issue and ensure you receive your products.

Undeliverable Packages Packages returned to us as undeliverable due to incorrect address, refused delivery, or unclaimed packages may be subject to restocking fees and return shipping costs.

Contact Us For shipping questions or concerns, please contact us at:

  • Email: [support.lumoaur2026@gmail.com]
  • Store: https://lumoaur.com/

This policy was last updated on February 23, 2026