Refund policy

We have a 60-day return policy, meaning you have 60 days from the date you receive your product to request a return.

To be eligible for a return, the product must be in the same condition as when you received it: unused and unworn, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, please contact us at support@lumoaur.com.

If your return request is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Products returned without a prior return request will not be accepted.

You can always contact us with any questions regarding returns at support@lumoaur.com.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if you find any defects or damage to the product, or if you received the wrong item, so we can assess and resolve the issue.

Exceptions / Non-Returnable Products
Certain types of products cannot be returned, such as perishable goods (e.g., food, flowers, and plants), custom-made items (e.g., special orders or personalized products), and personal care products (e.g., cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your product.

Unfortunately, we cannot accept returns of discounted items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the product you have. Once the return is accepted, you can purchase the replacement separately.

14-Day Return Period in the EU
Subject to the above, if the goods are shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide any justification. As mentioned above, the product must be in the same condition as when you received it, unused and unworn, with the tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds
We will notify you as soon as we receive and inspect your returned product, and inform you whether your refund has been approved. If approved, the refund will be automatically credited to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund and add it to your account.

If more than 15 business days have passed since your return request was approved, please contact us at support@lumoaur.com.
ladayna siasat 'iirjae limudat 60 ywman, ma yaeni 'anah ladayk 60 ywman min tari