Frequently Asked Questions

• What makes Diamond-Gel Eye Patches different from regular eye patches?
  Our Diamond-Gel Eye Patches are infused with hydrolyzed collagen peptides and a diamond-powder complex that work synergistically to deeply hydrate, firm, and brighten the delicate under-eye area. Unlike standard patches, our advanced gel formula adheres perfectly to the contours of your skin, ensuring maximum ingredient absorption in just 20 minutes.
• How often should I use the eye patches, and when is the best time to apply them?
  For optimal results, use 2–3 times per week as part of your evening skincare routine. Apply to clean, dry skin after toning. Leave on for 15–20 minutes, then gently remove and pat any remaining serum into the skin — no rinsing needed. For an intensive treatment, use daily for the first two weeks.
• Are the patches suitable for sensitive skin?
  Yes. Our formula is dermatologist-tested, fragrance-free, and free from parabens and harsh irritants. The collagen peptide complex is gentle enough for sensitive and reactive skin types. However, if you have a known allergy to any listed ingredient, we recommend a patch test on the inner wrist before first use.
• How soon will I see visible results?
  Many customers notice an immediate plumping and brightening effect after the very first use. With consistent use over 4–6 weeks, you can expect a visible reduction in fine lines, puffiness, and dark circles, revealing a more rested, youthful-looking eye area.
• What is included in one package, and how long will it last?
  Each package contains 60 patches (30 pairs), providing a full 30-session supply. At the recommended usage of 3 times per week, one package lasts approximately 10 weeks — giving you a complete treatment cycle from first use to visible transformation.
• How often should I use the device?
  For the first 8–12 weeks, use it once or twice per week. After that, occasional maintenance sessions are usually enough depending on individual hair growth.
• Can both women and men use it?
  Yes. The device is suitable for both women and men on most body areas, except the beard area for men unless specified in the user guide.
• Does it come with eye protection?
  Yes. Protective glasses are included to help reduce exposure to the light flashes during treatment.
• How many flashes does the device provide?
  The device features up to 999,999 flashes, providing years of regular treatments without needing replacement cartridges.
• Is there a warranty?
  Yes. Every order is backed by our satisfaction guarantee. If you experience any issues, our customer support team is here to help.
• Can I shave before using the device?
  Yes. Shaving the treatment area 12–24 hours before each session is recommended for the best results. Avoid waxing or plucking before treatment.
• Does the device require replacement cartridges?
  No. The built-in flash system is designed to last for years of normal use, so there is no need to purchase replacement cartridges.
• How long does one treatment session take?
  Small areas like the underarms take only a few minutes, while full legs usually require around 15–20 minutes.
• Is shipping free?
  Yes. We offer free tracked shipping across Europe on all orders.
• What if it doesn't work for me?
  We offer a 60-Day Money-Back Guarantee. If you're not satisfied, simply contact our support team and we'll assist you with the return process according to our policy.