Frequently Asked Questions

• Can I use SilkGlow™ Pro on color-treated or chemically processed hair?
  Yes. The tourmaline ceramic coating delivers even, consistent heat that minimizes hot spots — one of the leading causes of color fade and damage in chemically treated hair. Combined with the negative ion technology that seals the cuticle and locks in moisture, SilkGlow™ Pro is one of the gentler heat styling options available. We recommend using the lowest temperature setting for color-treated or bleached hair for maximum protection.
• How long does the cordless charge last per session?
  SilkGlow™ Pro is designed to deliver a complete styling session on a full charge. For best results, ensure the device is fully charged before use. The cordless design gives you complete freedom of movement — no wall socket, no tangled cords, no limitations — whether you're styling at home, in a hotel room, or on the go.
• Can I use it to curl or wave my hair, or is it only for straightening?
  SilkGlow™ Pro is primarily engineered for straightening and smoothing — but its brush design also allows you to create soft waves and gentle curls by rotating your wrist as you style. It's a versatile tool that adapts to the look you want, from sleek and straight to effortlessly wavy.
• Is it safe to use every day?
  Yes, with the right technique. The combination of tourmaline ceramic coating and negative ion technology significantly reduces the heat damage associated with daily styling. Always use the temperature level appropriate for your hair type, apply a heat protectant before styling, and allow your hair to cool naturally after each session for best long-term results.
• How do I clean and maintain SilkGlow™ Pro?
  Allow the device to cool completely before cleaning. Wipe the styling plates and exterior with a soft, dry or slightly damp cloth to remove any product buildup or residue. Never submerge in water or use abrasive cleaners. Store in a cool, dry place — ideally in a heat-resistant pouch if traveling.
• Is SilkGlow™ Pro suitable as a gift?
  Absolutely. SilkGlow™ Pro is an exceptional gift for anyone who takes their hair seriously — whether for a birthday, holiday, or special occasion. Available in five premium colorways — White, Pink, Purple, Blue, and Black — it combines cutting-edge technology with a design that looks as good as it performs. A gift that delivers salon results every single day.
• Can both women and men use it?
  Yes. The device is suitable for both women and men on most body areas, except the beard area for men unless specified in the user guide.
• Does it come with eye protection?
  Yes. Protective glasses are included to help reduce exposure to the light flashes during treatment.
• How many flashes does the device provide?
  The device features up to 999,999 flashes, providing years of regular treatments without needing replacement cartridges.
• Is there a warranty?
  Yes. Every order is backed by our satisfaction guarantee. If you experience any issues, our customer support team is here to help.
• Can I shave before using the device?
  Yes. Shaving the treatment area 12–24 hours before each session is recommended for the best results. Avoid waxing or plucking before treatment.
• Does the device require replacement cartridges?
  No. The built-in flash system is designed to last for years of normal use, so there is no need to purchase replacement cartridges.
• How long does one treatment session take?
  Small areas like the underarms take only a few minutes, while full legs usually require around 15–20 minutes.
• Is shipping free?
  Yes. We offer free tracked shipping across Europe on all orders.
• What if it doesn't work for me?
  We offer a 60-Day Money-Back Guarantee. If you're not satisfied, simply contact our support team and we'll assist you with the return process according to our policy.