Frequently Asked Questions

• How quickly will I see results?
  Many customers notice softer, more hydrated skin after the very first use. Visible firming, reduced fine lines, and a brighter complexion typically appear within 2–4 weeks of consistent use (2–3 times per week). For best long-term results, make it a regular part of your skincare routine.
• How do I use the mask correctly?
  Start with a clean, dry face. Unfold the mask and apply it evenly, aligning it with your eyes, nose, and lips. Leave it on for 15–20 minutes, then remove and gently pat any remaining serum into your skin using upward motions. No rinsing needed — your skin absorbs every last drop.
• How often should I use it?
  For optimal results, use the mask 2–3 times per week. Once you've achieved your desired skin condition, once a week is enough to maintain that healthy, radiant glow. Consistency is the key to lasting results.
• Is it safe for sensitive skin?
  Absolutely. The Eelhoe Hydration Mask is dermatologist-tested, paraben-free, and formulated with gentle yet effective ingredients including hyaluronic acid and nourishing botanical extracts. It is suitable for all skin types — including sensitive, dry, and combination skin.
• What skin concerns does this mask address?
  This mask is designed to tackle multiple concerns at once: deep dehydration, dullness, fine lines, loss of firmness, uneven texture, and tired-looking skin. The hyaluronic acid locks in moisture while the firming complex visibly lifts and tightens for a more youthful appearance.
• Can I use it around my eyes and lips?
  Yes. The mask is designed to cover the full face including the delicate areas around the eyes and lips. The formula is gentle enough for these sensitive zones and helps reduce the appearance of fine lines and crow's feet with regular use.
• Can I use it with my existing skincare routine?
  Yes — the mask fits seamlessly into any routine. Use it after cleansing and toning, before your moisturizer or night cream. The serum left on your skin after removing the mask acts as a powerful treatment layer, so there's no need to apply additional serum on mask days.
• Is this mask suitable for men?
  Absolutely. Healthy, hydrated, and firm skin has no gender. The Eelhoe Hydration Mask works equally well for men looking to improve skin texture, reduce dryness, and combat early signs of aging.
• What are the key ingredients?
  The mask is powered by a blend of Hyaluronic Acid (multi-weight, for deep and surface hydration), skin-firming peptides, nourishing botanical extracts, and antioxidant-rich nutrients that work together to hydrate, lift, and renew your skin from within.
• Does it replace my moisturizer?
  The mask delivers an intensive treatment that goes beyond what a daily moisturizer can offer. On mask days, you may find you need less moisturizer — or none at all — as the serum provides deep, lasting hydration. However, we recommend following up with your regular moisturizer for maximum skin barrier support.
• What is your return policy?
  We offer a 60-day return policy from the date you receive your order. Items must be unused and in their original packaging. To initiate a return, contact us at support@lumoaur.com and we'll guide you through the process. Refunds are processed within 10 business days of receiving the return.
• How long does shipping take?
  Orders are processed within 2–5 business days. We offer Standard Shipping (5–10 business days, free) and Express Shipping (4–6 business days). We ship worldwide, and you'll receive a tracking email as soon as your order is on its way.
• Is the packaging hygienic and sealed?
  Yes. Every mask comes individually sealed in an airtight, hygienic pouch to preserve the freshness and potency of the formula until the moment you open it. The packaging is also designed to be travel-friendly.
• Can I use it during pregnancy?
  The mask is formulated with gentle, skin-safe ingredients. However, as with any skincare product, we recommend consulting your healthcare provider before use during pregnancy or breastfeeding to ensure it aligns with your personal health needs.
• How is this different from a regular moisturizer or serum?
  Unlike a moisturizer or serum that sits on the surface, a sheet mask creates an occlusive seal that drives active ingredients — like hyaluronic acid and firming peptides — deep into the skin layers. The result is a more intensive, faster-acting treatment that delivers visible results in a single session.